Help

For any kind of request you can use the contact form in the homonymous section of the site: (https://www.jazzbasstranscriptions.com/en/contact).
We will respond to you as soon as possible.

Thank you for collaboration.

Below you will find a list of the most frequently asked questions that have been asked while using this portal. Check if some answers solve your questions.


How do I register on this site?

  • You can register on the site during your first purchase. The necessary data will be requested when confirming the order.

How can I purchase one or more transcriptions?

  • Once you have found a transcription you wish to purchase, simply click on the "Add to shopping cart" button. A message will appear informing you that that transcription has been added to your cart. You can then add more or view the summary of your cart.

How can I view the cart summary?

  • You can access the cart summary by clicking on the "your shopping cart" link that appears in the message after adding a transcription to the cart, or from the "Cart" link in the main menu at the top. On the internal pages of the site, the content of your cart will always be displayed on the left sidebar where there is the "View cart" link which redirects you to the cart summary page.

After filling the cart, how can I complete an order?

  • To complete an order you need to access the Checkout page by clicking on the "Checkout" button on the cart summary page (or on the "Checkout" link on the left sidebar or from the top menu, under "Cart"). If this is your first time purchasing on the site, you need to register by filling in the required fields. If you are already a registered user, you can log in using the "User Login" form on the left sidebar. Remember to accept our Terms of use, Conditions of service and users Privacy by checking the "I agree with the terms above" box. Finally, you have to click on the "Submit order" button.

I made the payment on Paypal. How do I get the purchased transcriptions?

  • As soon as you have made the payment you will be redirected to the site and you will become a registered user and in this session you will already be authenticated. The user who purchases a transcription will receive the link into his/her mailbox to download the relative PDF file without any limitations. You must remain authenticated on the site to download the purchased files that can be reached from the received email. Furthermore, a registered user, on his / her personal area, has a summary of the purchased files (link "My purchased files" under "User Menu" on the left sidebar) and, at any time, can download them (in PDF format) again without any restrictions (we can change any rule at any time, if occurs any improper or suspicious behavior shown by registered users).

I made the payment but I have not received any email with the download of the files. What to do?

  • Sometimes it can happen that automatically sent emails end up in the spam of your inbox or that this is full or that, for some other reason, mail does not arrive at its destination. A little bad! 

    You can use the contact form to write to us, entering the same email with which you placed the order and we will manually send the files you purchased.

    Furthermore, a registered user, on his / her personal area, has a summary of the purchased files (link "My purchased files" under "User Menu" on the left sidebar) and, at any time, can download them (in PDF format) again without any restrictions (we can change any rule at any time, if occurs any improper or suspicious behavior shown by registered users).

Is PayPal Safe?

  • PayPal is safe for both buyers and sellers if they follow the appropriate security protocols like using two-factor verification, and take full advantage of the security measures PayPal offers its customer base, according to security experts. PayPal uses SSL technology to keep your information safe. In addition, when you send a payment using PayPal, the recipient won’t receive sensitive financial information like your credit card or bank account number. This way, you don’t have to worry about paying people you don’t know.

On the site, in some cases, for the same version of a piece there is the Full Bass Score and one or more extracts (the Solo or the Bass Line, for example). Why?

  • When listening to a track, first the interesting material to work on for the transcription is identified, such as the bass solo. Later it may be decided to complete the transcription and this constitutes a separate new article. The opposite is not true: if a Full Bass Score is released, no extracted portions of it are proposed as independent purchasable items since, if so, for each complete transcription there would be 2 or 3 additional items each time and this would be redundant.

I noticed that a lot of famous names are still missing from the list of bass players. Why?

  • The jazz repertoire is so vast that it is really difficult to draw a border line and make a selection that satisfies everyone. Our main goal is to transcribe traditional jazz, starting first from the early period, through the 50s and 60s of the last century, up to the most recent evolutions. There is still a long way to go!